Effective date: 10 October 2026
At HeyPeach, our collections are produced in limited quantities and may not be restocked. Please review the size guide carefully before placing your order.
Return or exchange requests must be raised within 3 days of delivery through the official HeyPeach customer support channel. Please mention your order number and the reason for your request.
To be eligible, the item must meet all of the following conditions:
For approved returns, refunds will be issued to the original payment method used to place the order. Store credit will not be issued in place of a monetary refund.
The returned product must first be received by HeyPeach and inspected. Once the return is approved, the refund will be initiated to the original payment method. The time taken for the amount to appear in your account may depend on your bank, card issuer, or payment provider.
A pickup charge of ₹100 will apply to approved returns and will be deducted from the refund amount. This charge does not apply where the product is verified to have arrived damaged, defective, or incorrect.
If your order arrives damaged, defective, or incorrect, please notify HeyPeach within 24 hours of delivery. Share clear photographs and, where available, an unboxing video to help us verify the issue. After verification, HeyPeach may arrange a refund to the original payment method or a replacement, as appropriate. No ₹100 pickup charge will apply to a verified damaged, defective, or incorrect item.
Contact us through the official HeyPeach customer support channel within the 3-day window. Our team will review your request and guide you through the next steps. Please wait for approval and pickup instructions before sending an item back.
HeyPeach reserves the right to decline a return or exchange if the item does not meet the eligibility conditions listed above. This policy does not limit any rights you may have under applicable consumer protection laws.
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