Returns & Exchanges

We accept size exchanges or returns for store credit within 3 days of delivery.

To be eligible for a return or exchange:

• Items must be unused and unwashed.
• All tags and labels must remain intact.
• The product must be in its original condition and packaging.
• The product must be free from stains, makeup marks, perfume/odour, damage or signs of wear.

To initiate a return or exchange, please contact us through our official HeyPeach customer support channel, mentioning your order number and reason for the request.

Our team will review your request and guide you through the next steps.

Please note that return shipping costs are the responsibility of the customer, unless the product arrives damaged, defective or incorrect.

Refund Policy

Due to the limited-edition and small-batch nature of our collections, we do not offer monetary refunds for change-of-mind returns.

Approved returns will be issued as:

• Store credit, or
• Size exchange, subject to availability.

Store credit will be issued after the returned product has been received and successfully inspected by our team.

In the rare event that an item arrives damaged, defective or incorrect, HeyPeach may offer a refund or replacement after verification.

Please report damaged or incorrect items within 24 hours of delivery, along with clear photographs and/or an unboxing video where available.

Important

As our pieces are produced in limited quantities and may not be restocked, we recommend checking our size guide carefully before placing your order.

HeyPeach reserves the right to refuse a return or exchange if the product does not meet the conditions outlined above.